Refund Policy

1. Overview

RoomX AI is committed to customer satisfaction. RoomX AI sells credit-based plans: monthly subscriptions, yearly subscriptions, and one-time credit packs. This Refund Policy outlines our cancellation, refund, and credit procedures. Please read this policy carefully before purchasing.

2. Free Plan

The Free Plan (2 watermarked staging images per month) does not require payment and can be used indefinitely. You may upgrade to a paid plan at any time. No refunds apply to the Free Plan.

3. Paid Subscriptions

3.1 Subscription Cancellation

You may cancel automatic renewal of your monthly or yearly subscription at any time by:

1. Logging into your account
2. Navigating to Dashboard → Credits & billing
3. Clicking "Cancel renewal"

Upon cancellation:

• Your subscription will remain active until the end of the current billing period
• Credits already issued keep their existing expiry dates
• No further charges will be made after the current period
• After the subscription ends and your credits are used or expired, your account continues on the Free Plan

3.2 No Partial Refunds

We do not offer prorated refunds for mid-cycle cancellations. If you cancel on day 10 of a 30-day billing cycle, you will not receive a refund for the remaining 20 days or for credits you have not used, but you can keep using your issued credits until they expire.

4. Refund Eligibility

4.1 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for first-time subscribers. If you are not satisfied with RoomX AI, you may request a full refund within 7 days of your initial subscription payment.

Conditions for refund eligibility:

• Request must be made within 7 days of the first payment
• Only applies to your first subscription (renewals are not eligible)
• Does not apply to a new subscription started after a previous subscription has ended
• Does not apply to one-time credit packs

4.2 Failed Generations

Credits are deducted when a generation task is submitted. If the generation fails, the credits for that task are automatically returned to your balance. No refund request is needed for failed generations.

4.3 Technical Issues

If you experience significant technical issues that prevent you from using the Service, and we are unable to resolve them within a reasonable timeframe, you may be eligible for a prorated refund. Contact us at support@roomxai.com to discuss your situation.

4.4 Fraudulent or Duplicate Charges

If you are charged due to a billing error or duplicate transaction, we will issue a full refund for the erroneous charge. Please contact us immediately if you notice an incorrect charge.

5. Non-Refundable Situations

Refunds are not available in the following cases:

• Subscription renewals beyond the initial 7-day guarantee period
• Cancellations made after the 7-day period
• Dissatisfaction with AI-generated results (quality is subjective and input-dependent)
• Unused or expired credits, including credits left at the end of a billing period
• Account suspension or termination due to Terms of Service violations
• Changes in personal circumstances or business needs

6. Changing Plans and Buying Extra Credits

6.1 One Subscription at a Time

Only one subscription can be active at a time, including a subscription that is scheduled to end. To move to a different monthly or yearly plan, cancel renewal of your current subscription and subscribe to the new plan after the current one ends. We do not prorate or refund the difference between plans.

6.2 One-Time Credit Packs

If you need more credits, you can buy a one-time pack in addition to your subscription. One-time packs do not renew, and their credits are valid for one month.

7. How to Request a Refund

To request a refund (if eligible under this policy), please contact us at:

Email: support@roomxai.com

Include the following information:

• Your account email address
• Plan or credit pack purchased and purchase date
• Reason for refund request

We will review your request within 3-5 business days. If approved, refunds are processed via the original payment method and may take 7-10 business days to appear on your statement.

8. Billing Disputes

All payments are processed by our third-party payment processors. If you dispute a charge with your bank or credit card company (chargeback), your account may be suspended pending investigation. We encourage you to contact us first to resolve billing issues before initiating a chargeback.

9. Price Changes

We reserve the right to change our pricing at any time. Existing subscribers will be notified at least 30 days in advance of any price increase. If you do not agree to the new pricing, you may cancel your subscription before the new price takes effect.

10. Trial Periods and Promotions

From time to time, we may offer promotional trial periods or discounts. Unless otherwise stated, refund policies for promotional periods follow the same rules as standard subscriptions. Trial periods that convert to paid subscriptions are subject to the 7-day guarantee from the date of the first charge.

11. Questions or Issues

If you have questions about billing, cancellations, or refunds, our support team is here to help:

Email: support@roomxai.com

We strive to respond to all inquiries within 24 hours during business days.