Privacy Policy

1. Introduction

RoomX AI ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our AI virtual staging platform.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Name and email address
• Password (encrypted)
• Company or brokerage name (optional)

2.2 Uploaded Content

When you use our services, we collect:

• Room photos and property images you upload
• AI-generated staging images and videos
• Project metadata (listing names, room types, style preferences)

2.3 Payment Information

Payment processing is handled by Stripe. We do not store your full credit card details. We only retain:

• Subscription tier and status
• Billing cycle dates
• Last 4 digits of payment method (provided by Stripe)

2.4 Usage Data

We automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and features used
• Generation requests and usage limits

3. How We Use Your Information

We use your data to:

• Provide and improve our AI virtual staging services
• Process your subscription payments and manage billing
• Monitor usage limits (daily and monthly quotas)
• Send service updates and important account notifications
• Respond to support inquiries
• Detect and prevent fraud or abuse

We do not sell or share your data with third parties for marketing purposes.

4. Data Storage and Security

4.1 Storage Infrastructure

Your data is stored securely:

• Images and Videos: Stored on AWS S3 with encryption at rest
• Account Data: Stored in Supabase (PostgreSQL) with industry-standard security
• Payment Data: Processed and stored by Stripe (PCI DSS compliant)

4.2 Security Measures

• All data transmission uses SSL/TLS encryption (HTTPS)
• Passwords are hashed using industry-standard algorithms
• Regular security audits and monitoring
• Access controls and authentication mechanisms

4.3 Data Retention

We retain your account data and uploaded content for as long as your account is active. You may delete your photos at any time from your account settings. If you cancel your subscription, we retain your data for 90 days before permanent deletion.

5. Your Rights (GDPR Compliance)

You have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Deletion: Request permanent deletion of your account and data
• Export: Download your generated images and videos
• Withdraw Consent: Opt out of marketing emails (service emails may still be sent)

To exercise these rights, contact us at support@roomxai.com.

6. Cookies and Tracking

We use cookies to:

• Keep you logged in to your account (session cookies)
• Remember your preferences and settings
• Analyze site usage and improve performance

You can disable cookies in your browser settings, but this may affect your ability to use certain features.

7. Third-Party Services

We use the following third-party services:

• Stripe: Payment processing (see Stripe Privacy Policy)
• AWS S3: Cloud storage for images and videos
• Supabase: Database and authentication

These services have their own privacy policies and we are not responsible for their practices.

8. Data Sharing and Disclosure

We do not sell or rent your personal data. We may share data only in these cases:

• Legal Compliance: If required by law, court order, or government regulation
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• Fraud Prevention: To detect and prevent illegal activity

9. Children's Privacy

RoomX AI is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through a prominent notice on our website. Your continued use of RoomX AI after changes become effective constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: support@roomxai.com