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✶Quick Help - FAQ
How quickly will you respond?
We typically respond within 4-8 hours during business days (Mon-Fri, 9 AM - 6 PM PST). For urgent technical issues affecting your listings, we aim to respond within 2 hours.
What should I contact support about?
Reach out for technical issues, questions about virtual staging, billing inquiries, feature requests, or MLS compliance guidance. For refund requests, please review our Refund Policy page first.
Do you offer phone support?
Currently, we only offer email support to ensure all inquiries are properly documented and tracked. This allows us to provide better assistance and faster resolution with our distributed team.
Can I request custom features for my agency?
Absolutely! We love hearing feature requests from real estate professionals. For agency-specific needs or custom integration requirements, please describe your use case in detail and we'll be happy to discuss options.